get a refund of balance from your Wallet 2.3.3. load money onto your Wallet using a Payment Method, to generate an electronic money balance 2.3.2. Once you have registered for the Services and have logged into the App, you can: 2.3.1. from the Apple App Store or Google Play) and follow the instructions. To register for the Services, download the App (e.g. send international remittances to Recipients via selected Service Providers in Destination Countries (either from your Wallet balance or using a Payment Method). open a Wallet to store a balance (in the each of the currencies supported by the App from time to time) and convert funds from one currency to another using your Wallet 2.1.2. “Wallet” means an electronic money account registered in your name, which enables you to electronically hold, send and receive funds in the form of electronic money in the currencies supported through the App. “Transfer History” means the record of your Wallet transactions and Transfers on our App. “Transfer” means the transfer of money through one of the Services. “Service Provider” means a local bank, mobile network operator, or other third party service provider in a Destination Country which provides an account, cash pick-up, cash delivery, mobile wallet or similar services to a Recipient. “Service Fee” means our fee (which may vary depending on the destination of the Sender and the Recipient and the Send Amount), which will be presented to you before loading a Wallet or confirming a Payment Instruction. “Services” means the provision of the Wallet and the remittance service enabling you to make Transfers. “Send Amount” means the amount of money that the Sender wishes to send to the Recipient, less any applicable Service Fee and prior to any foreign exchange conversion. “Sender” means someone who uses the Services to send money. “Security details” means the security credentials associated with your account with us, including your Password and any other information (which may include biometric information). “Recipient” means someone who receives money into an account or by way of cash pick-up, mobile money or similar services, in each case provided by a Service Provider pursuant to a Payment Instruction sent through the Services. “Payout Amount” means the amount paid, after any foreign exchange conversion, to the Recipient less the Service Fee. “Payment Method” means a valid method of payment used to fund a Payment Instruction or to load funds onto the Wallet. “Payment Instruction” means an instruction from you requesting us to make a Transfer either a) from your Wallet or b) by way of a one-off money transfer. “Password” includes a Personal Identification Number “PIN” or such other login information that we may choose to accept from time to time. “Destination Country” means the country in which the Recipient receives money through a Service. “Business Day” means a UK business day, ending at 17:00 BST/GMT. “App” means our mobile application you can use for accessing your Wallet and sending Payment Instructions. “Administration Fee” means our fee for keeping funds in a Wallet that has not been used for over two (2) years. 1.ĝEFINITIONS In this Agreement we will refer to Taptap Send UK Limited as “we” or “us” and we will refer to you, the user of the App and Services, as “you”. Please see the “Support” section of the App for more details. Contact details The best way to contact us is to email You can also call us at: 08 Alternatively, you can contact us via Facebook or Whatsapp. If you participate in any rewards programme you agree to be bound by any separate terms and conditions (for example, our Referral Program ). If you'd like more information you might find it helpful to read our FAQs, but these don't form part of the Agreement. Our firm reference number is 900842 and our Company number is 10416468. We are a UK company which is authorised and regulated by the Financial Conduct Authority under the Electronic Money Regulations 2011 to issue electronic money and provide payment services. Our Agreement applies whenever and however you access our services. We provide our services in other ways too, like through web pages. The main way we provide our services is through the App. By signing up for the services and using the App, you are accepting and agreeing to be bound by the Agreement. This User Agreement, along with the Privacy Notice and any other terms and conditions that apply to our services, form a legal agreement (the "Agreement") between: It also sets out other important things that you need to know. WHY THIS INFORMATION IS IMPORTANT This document sets out the terms and conditions for your Taptap Send mobile app (the “App”) and our wallet and money transfer services. We are changing our phone number - please call us on 01 instead of the number below. Date published: 1 June 2023 Date of effect: 1 August 2023
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